About TableCheck

TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans.

Used by over 10,000+ restaurants in 35 countries–including over 300 Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton and IHG. TableCheck has set new standards for restaurant management, optimized tools and is steadily growing to take on the challenge to become the world’s leader in restaurant management.

About the role

An onboarding/support consultant plays a crucial role in facilitating the onboarding of our system to our new/existing clients and providing full support after the system went live. The consultant will focus on providing guidance, system configuration, support and troubleshooting.

This role requires you to be a product champion with in-depth knowledge of our system and having a mindset of a problem solver. You will need to build and maintain strong relationships with clients and address client’s concerns to be solved promptly to ensure high levels of customer satisfaction.

We have new big project in China and onboarding/support consultant will handle new client, make long-term client relationship from the scratch. Making new business with us!

Duties & Responsibilities

• Facilitate the onboarding process for new clients and ensuring a smooth transition
• Manage implementation process, coordinating timelines, resources and deliverables
• Provide technical guidance, support during the onboarding process including system configurations, integrations and troubleshooting
• Conduct training sessions for new clients and providing refresher sessions for existing clients
• Create documentation and user guides when required
• Build and maintain strong relationships with clients
• Address client concerns and inquiries promptly, ensuring high levels of customer satisfaction
• Perform quality checks and testing to validate system functionality and performance
• Identify opportunities for process improvement and efficiency within the onboarding process
• Provide feedback to internal teams for product enhancements and service improvements by raising tickets
• Identify potential risks or issues that may impact project delivery or client satisfaction
• Maintain records of client interactions, project progress, implementation details & sign off
• Collaborate effectively with cross-functional teams, including sales, support, and product development
• Communicate project status updates and escalations to stakeholders in a clear and concise manner
• Participate in training and professional development activities to enhance skills and knowledge

Qualifications

• Proven relevant work experience in hospitality software or the F&B industry
• Ability to diagnose and resolve technical issues that may arise during implementation
• Strong ability to build rapport and maintain relationships with clients
• Experience in conducting training sessions with small to medium group participants
• Providing ongoing support and assistance during system transition and after going live
• Ability to pay attention to details to ensure accuracy

Language skills

• Chinese (Native)
• English (verbal & written communication skills)

Conditions & Work Environment

• Working hours: 9:00〜18:00 (Hybrid Work style)
• Holidays: China national holidays
• Others: Business Travel may be required

Location

Shanghai (China)