■About the role

Your primary duties include analyzing and diagnosing TableCheck solutions, understanding our client's business needs, and designing and implementing our technology solution.

The role requires a strong blend of technical expertise, problem-solving skills, and effective communication to work closely with clients, understand their unique requirements, and implement solutions that optimize their business processes. You will play a crucial role in ensuring the successful adoption and utilization of software applications, enhancing the overall efficiency and productivity of clients' businesses.

■Key responsibilities

• Develop, implement, and oversee Kick-Off to Go-Live project schedules for clients
• Configure initial settings for clients on TableCheck
• Providing training sessions for clients and their employees to ensure they understand how to use the software effectively.
• Design and deliver product training to clients and enable them to utilize TableCheck’s features fully & rapidly
• Be an expert on product features and keep abreast of new feature launches and update team members
• Prepare User Guides & Manuals whenever needed
• Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction
• Conduct regular feedback sessions with clients
• Provide onsite & remote support to clients to solve issues timely
• Liaise with Global teams to ensure brand consistency
• Perform ad hoc tasks as and when required

■What we are looking for

• A must-have experience in restaurant reservation management / OTA / Cloud
• At least three years of proven relevant work experience in hospitality software & the F&B industry
• Sales experience in an F&B software company (India or GCC country experience is a must)
• Superb presentation skills
• Advanced Microsoft Skills (PowerPoint, Excel)
• A high degree of understanding of technology, CRM maintenance & experience (Zoho would be a plus!)
• Excellent English verbal & written communication skills
• Fast learning ability coupled with a passion for sales & technology.
• Solid customer service attitude with excellent negotiation skills.

■We provide the following benefits

• A dynamic international company with an enthusiastic work environment
• Extensive opportunities for training and professional development
• Competitive salary based on experience.
• Company-provided mobile phone for both business and personal use
• Health insurance Coverage.
• Coverage of onsite meeting expenses, including petrol, beverages, and business meals
• Ability to work from home (home office option)