# IT Specialist - TableCheck (Tokyo, Hybrid)

## Join Our Mission to Reimagine Hospitality

At TableCheck, our tagline is "Dining Connected." We're on a mission to reimagine the future of hospitality by helping restaurants connect with their diners through our best-in-class tech solutions. As we continue to empower worldwide hospitality, we're seeking an IT Specialist to join our growing team and support our infrastructure needs.

## About the Role

We're looking for a proactive IT Specialist to join our Tokyo office in a hybrid role. You'll be the backbone of our office IT operations, supporting our global team across multiple locations. You'll ensure our teams stay connected and productive while driving automation initiatives that scale with our growth. This role combines hands-on technical support with strategic process improvement, making it perfect for someone who loves solving problems and building efficient systems.

## Key Responsibilities

### Day-to-Day IT Operations
- Provide technical support to our global team across multiple offices and remote locations
- Travel to and support IT infrastructure at our offices in Asia and Europe as needed
- Manage and maintain office IT infrastructure including workstations, networking equipment, and cloud services
- Troubleshoot hardware and software issues with a focus on minimizing downtime
- Administer user accounts and access permissions across various platforms (Google Workspace, Slack, AWS, etc.)
- Ensure security best practices are followed across all systems and devices

### Automation & Process Improvement
- Design and implement automated workflows for employee onboarding and offboarding
- Create self-service tools and documentation to reduce repetitive support requests
- Develop scripts and automation solutions to streamline IT processes
- Build and maintain IT asset management systems
- Collaborate with the SRE team to align office IT with our DevOps best practices

### ERP Systems & Business Applications
- Learn and support our ERP systems to ensure smooth business operations
- Work with various departments to understand their technical needs and provide solutions
- Integrate business applications with our existing infrastructure
- Provide training and support to users on business-critical applications

### Documentation & Communication
- Create and maintain comprehensive IT documentation in line with our remote-first culture
- Communicate technical concepts clearly to non-technical team members
- Participate in async communication channels and keep stakeholders informed
- Develop IT policies and procedures that support our flexible work environment

## What We're Looking For

### Required Qualifications
- Strong knowledge of macOS and Windows environments
- Experience with Google Workspace administration
- Proficiency in at least one scripting language (Python, Bash, PowerShell)
- Excellent written and verbal communication skills in English
- Problem-solving mindset with attention to detail
- Ability to work independently in a remote-first environment
- Willingness to travel internationally to support setup of global offices

### Preferred Qualifications
- Experience with automation tools (Zapier, Make, or similar)
- Knowledge of identity management systems (Okta, OneLogin, etc.)
- Familiarity with MDM solutions for device management
- Experience with AWS or other cloud platforms
- Understanding of network administration and security
- Japanese language skills (not required but helpful for communicating with local teams)
- Experience with ERP systems or willingness to learn quickly

## What We Offer

### Work Environment
- **Hybrid work model** - Balance of office presence and remote work from our Tokyo office
- **International travel** - Occasional travel to support our global offices across Asia and Europe
- **Flexible hours** with core hours of 11:00 AM - 3:00 PM JST
- **Async-first culture** that values documentation and clear communication
- **Global team** with colleagues across Asia and Europe

### Growth & Development
- Opportunity to shape IT processes in a growing tech company
- Access to learning resources and professional development
- Exposure to cutting-edge restaurant technology and hospitality innovations
- Collaboration with talented engineers and product teams

### Benefits
- Competitive salary based on experience
- Health insurance and wellness benefits
- Paid time off in line with Japanese standards
- Equipment provided for remote work
- Regular team gatherings and company events

## How to Apply

If you're excited about empowering worldwide hospitality through technology and want to be part of a team that's changing the landscape of dining experiences, we'd love to hear from you!

Please submit your application through our careers portal at careers.tablecheck.com, including:
- Your resume/CV
- A brief cover letter explaining why you're interested in TableCheck and this role
- Examples of automation projects or process improvements you've implemented (if available)

## Our Hiring Process

1. **Application Review** - We'll review your application and get back to you within a week
2. **Initial Interview** - 30-minute video call with our HR team to discuss your background and interests
3. **Technical Interview** - Meet with the IT team to discuss your technical skills and problem-solving approach
4. **Final Interview** - Meet with the hiring manager to discuss culture fit and growth opportunities

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TableCheck is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from candidates of all backgrounds and experiences.