Technical Writer / Product Documentation Writer (ENG and JP)
TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests—and repeat guests into loyal fans.
Used by over 10,000 restaurants in 35 countries–including over 290 Michelin-starred restaurants and top hospitality brands such as Hilton, Hyatt, and IHG–TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.
■Summary
To support its growth, TableCheck is looking for a meticulous and experienced Technical Writer/Product Documentation Writer to join our growing team.
As a Technical Writer, you will be responsible for creating clear, concise, and comprehensive documentation for our products. You will work closely with cross-functional teams including Tech, Operations and Marketing teams to ensure that our documentation meets the needs of our usersand internal teams and supports the successful implementation and utilization of our solutions.
■Main responsibilities and skills:
- Develop and maintain high-quality documentation including user guides, technical specifications, release notes, API documentation, and other supporting materials.
- Gain deep understanding of TableCheck Products and translate complex information into simple, polished, engaging content
- Organize and structure content to facilitate easy navigation and understanding for different user personas within the hospitality industry (e.g., hotel managers, front desk staff, revenue managers) and within our internal teams.
- Conduct regular reviews and updates to ensure relevance, accuracy, and alignment with product changes.
- Create and maintain templates, style guides, and documentation standards to ensure consistency across all documentation deliverables.
- Proactively seek feedback from users, stakeholders, and internal teams to continuously improve the quality and usability of documentation.
- Stay updated on industry trends, best practices in technical writing, and advancements in SaaS technologies to enhance documentation strategies and practices.
■Mandatory Skills
- At least 2 years of experience as a Technical Writer/Product Documentation Writer in a SaaS or software development environment, ideally within the hospitality industry and for various audience
- Mastery of both Japanese and English languages is a must
- Proven ability to quickly learn and understand complex subject matter
- Superb written communication skills, with a keen eye for detail
- Proficiency in using documentation tools such as MadCap Flare, Confluence, or similar.
- Self-starter, capable of taking initiatives to build a comprehensive documentation
- Ability to quickly grasp complex technical concepts and translate them into clear and understandable documentation for non-technical users.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a dynamic environment.
- Excellent interpersonal and communication skills with the ability to collaborate effectively across teams and levels of the organization.
- Must be able to overlap with Japan time zone business hours, at minimum from 1 pm to 7 pm JST.
■Recommended Skills
- Knowledge of F&B industry; educational background and or experience in Restaurant/Hotel Management
- Knowledge of HTML, CSS, JavaScript and Restful API
■Perks & Benefits
- 100% Remote
- Flexible working hours
- Budget for educational and training materials
- Japanese visa sponsorship, and reimbursement for visa renewal
- Referral bonuses
- Diverse working environment with awesome individuals
- Department
- Technology > Product
- Remote status
- Fully Remote
Tokyo Head Quarter
About TableCheck
Founded in 2011, TableCheck is a tech start up company that provides solutions and products to restaurants and hospitality businesses around the world. Part of TableCheck’s mission is to change the landscape of hospitality with its all-in-one restaurant booking and guest experience platform. To make this happen, we need to grow our global team and find the best minds to empower worldwide hospitality.
Technical Writer / Product Documentation Writer (ENG and JP)
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