Job Purpose
Provide Implementation, Training & ongoing Support to customers in Indonesia & SEA region

Duties and Responsibilities
Responsibilities of the Consultant include (but aren’t limited to) the following:

● Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”

● Partner with Team Lead and Sales Representatives to support customers toward product adoption

● Design and deliver product trainings to clients and enable them to utilize TableCheck’s features fully & rapidly based on the client’s needs

● Be an expert on product features and keep abreast of new feature launches and update team members

● Prepare User Guides & Manuals whenever needed

● Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction

● Conduct regular feedback sessions with clients

● Provide onsite & remote support to clients to solve issues in timely manner

● Liaise with Global teams to ensure brand consistency

Working Hours
Weekdays 10:00 - 19:00

Qualifications/ Requirements
● Based in Bali

● Availability to travel within Indonesia and SEA region when required

● Proven work experience of 3-5 years as a Product/ Operations/ Support Consultant at a

similar SAAS company or in Hotel/ Restaurant operations

● Prior working knowledge of global or local POS systems, and/ or knowledge of SAAS

products in Hospitality sector is a plus

● Willingness and ability to constantly learn & train others

● Solid customer service attitude

● Excellent verbal & written communication skills in English, and/or another European

language is a plus.